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16/12/2017

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Items in the Management tips Category

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Nightmare on Target Street

Many organisations still use productivity targets as a main tool for managing processes even though this approach has been pretty comprehensively rubbished in the literature. 

So what&...

      ...by Ross Maynard FCMA


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Views: 395,  Added: 10/10/2016

How to resolve customer complaints in less than 4 hours

The growth of social media has led to a new generation of customers who expect everything instantly - including complaint resolution.

This article offers up to date advi...

      ...by Steve Shellabear


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Views: 1031,  Added: 19/02/2014,  Rating: 5/5 (from 1 votes)

The manager's role in developing quality leadership.

Effective management involves understanding the operational aspects of your project or department, as well as developing relationships with staff members that support your business. As a manager, you ...

      ...by Joy Wilson


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Views: 2090,  Added: 25/09/2006,  Rating: 4/5 (from 5 votes)

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