Sample Resources

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Telephone Sales Keep it brief

This is a handy guide which may be used when coaching telephone sales staff. It helps them to focus on keeping calls brief and to the point.

Type: pdf        Scope: 3. Outline

Size: 0.3MB




Telephone manner

Notes a guidance on telephone manner which may be used as a component of telephone skills training

Type: pdf        Scope: Not Specified

Size: 7.44KB




Creativity

A quick 10 pointer to look at how businesses often stifle creativity.

Type: doc        Scope: Not Specified

Size: 20.48KB




Sales training role play exercise

This is a role play which may be used in a selling skills workshop There are 2 files, one for the sales person and one for the buyer

Type: pdf        Scope: Not Specified

Size: 23.69KB




Management exercise Appraising body language

This is a two-stage exercise which I have used in management delvelopment workshops. It helps managers to understand how powerful the body language signals can be in certain situations when dealing with staff.

Type: pdf        Scope: Not Specified

Size: 25.21KB




Sales training role play exercise

This is a role play which may be used in a selling skills workshop There are 2 files one for the sales person and one for the buyer.

Type: pdf        Scope: Not Specified

Size: 23.59KB




Time management window

A little exercise to get you started in time management

Type: pdf        Scope: Not Specified

Size: 26.93KB




Staffing an exhibition stand

Notes to accompany a briefing on how to staff and exhibition stand

Type: pdf        Scope: Not Specified

Size: 0.2MB