Associated Disciplines

Commercial skills
  • Customer Relations Management
  • Project Management
  • Telephone Sales
Management skills
  • Appraisals
  • Assertiveness
  • Change Management
  • Coaching & Mentoring (to train these skills)
  • Communication Skills
  • Conflict Management
  • Discipline and grievance management
  • Facilitation Skills
  • Interviewing Skills
  • Learning and Development Management
  • Learning Styles
  • Management Development
  • Performance Management
  • Recruitment
  • Remote/Virtual Teams
  • Supervision Skills
  • Talent Management
  • Team Building
  • Train the Trainer
  • Training Needs Analysis
Personal Development
  • Interviewing skills for individuals and candidates
Soft skills
  • Action Learning facilitation
  • Behavioural Impact
  • Challenging Behaviours
  • Emotional Intelligence
  • Experiential Learning
  • Graduate & New Starter development
  • Influencing Skills
  • Leadership
  • Learning and development support
  • Mind Mapping
  • Presentation Skills
  • Soft Skills (General)
  • Talent (Development and Management)
Techniques
  • Acting / Role Play / Drama
  • Coaching (you are a Coach)
  • Mentoring (you are a mentor)
Tools and Assessments (Exempt from leveller)
  • Insights Discovery
  • Insights Team Effectiveness
Training Processes
  • Assessment (undertaking)
  • Developing Learning Materials
  • Instructional Design
  • Learning Needs Analysis
  • Training Design