Terms & Conditions
Updated December 2009
Terms and Conditions
The Company is defined as Spectrum Training Services.
The definition of In-house course refers to development courses offered by Spectrum Training Services for an individual corporate customer at a location
specified by the customer.
The definition of Consulting is professional advice and analysis offered Spectrum Training Services at locations specified by the customer.
Customer means the person, or corporation identified as requesting the services of Spectrum Training Services.
Confirmation requires a legally binding contract instructing Spectrum Training Services to invoice the Customer.
Delegate refers to an individual attending an In-house course.
Course Materials includes pre and post course documentation, listings instructions and statements in either machine-readable or printed form.
These conditions shall be deemed to be incorporated in all contracts. In the case of any inconsistency with any order or letter or correspondence sent by the Customer to Spectrum Training Services these Conditions shall prevail unless expressly varied in writing and signed by a director on behalf of Spectrum Training Services.
If in any particular case any of these Conditions shall be held to be invalid or shall not apply to the contract the other Conditions shall continue in full force and effect.
Spectrum Training Services warrants that all Courses and Consulting supplied will be conducted in a professional manner in accordance with internationally recognised practices, models and standards.
Spectrum Training Services warrants that it will provide appropriately qualified and experienced instructor(s) and consultant(s) to deliver public and In-house courses and consulting expertise using suitable and appropriate materials, including course materials.
Spectrum Training Services warrants that it will not knowingly include any copyright material in its Course Material without a license or without the consent of the copyright owner.
Spectrum Training Services warrants that all personnel provided by Spectrum Training Services are contracted to deliver on behalf of Spectrum Training Services
Extent of Services
Spectrum Training Services reserves full control of how its personnel will carry out its professional training.
The contents of course outlines are intended for general guidance only and do not form any part of a contract Spectrum Training Services the right to make any reasonable variations to In-house Courses (including the content of the courses) without notice.
All Public and In-house Courses are delivered solely in the English language and all Delegates must be sufficiently proficient with the English language before attending a Course.
Information, Confidentiality and Publicity
Spectrum Training Services are registered under the Data Protection Act. We shall observe the confidentiality of any information supplied to us by the Client, and not disclose it to any other person without prior written permission, both during the term of this Agreement and after its termination, unless it has become public knowledge or is already in the public domain
Goods/ services are not supplied for evaluation purposes or on a trial basis. Samples may occasionally be supplied to provide an indication of the high standards of our materials. Customers are responsible for verifying suitability and compatibility of goods before purchasing. Any advice given by any agent of Spectrain concerning the suitability and compatibility of any item shall be understood as estimation and shall not be interpreted by the buyer as an explicit endorsement of the suitability or compatibility of the item. Claims made by agents should be verified by a representative of Spectrum Training Services.
Authorization and Obligations
All bookings for Courses must be supported by written confirmation in the form of a purchase order.
For in-house programmes, the Customer certifies that unless otherwise notified to and agreed with Spectrum Training Services all delegates attending a course are employed directly by the customer.
In all cases the Customer undertakes to bring these terms and conditions to the attention of the Delegates attending a Public Courses are suitably qualified and experienced to attend the Course in accordance with the published prerequisites.
Fee’s are inclusive of tuition, course materials and if appropriate assessment diagnostics. The fee does not include any travel, accommodation or living expenses which the Delegate may incur in attending the course. Prices quoted exclude VAT at the current rate which will be added at the current rate 17.5%. (January 2010) Spectrain is registered for VAT in the UK. Spectrum Training Services reserves the right to charge interest on late payments at 2.5% over bank base rate
Where airline travel is required, Spectrain expect all fights and accommodation to be paid for in advanced and tickets/ room booking confirmation to be sent at least 7 days in advanced. Failure for this to happen will result in us assuming cancellation at full rate
Where a visa is required and cannot be purchased on entry into a country. Spectrain will require the relevant letters of invitation to be provided. Spectrain will employ the services of an agent to secure the visa with the appropriate embassy and the fees for that service will be passed on to the client
Please Note: Vaccinations and medication requirements that are requirements of entry to certain countries should be arranged 4-6 weeks prior to travel. Fees for vaccinations if required will be passed on to the client
Spectrum Training Services will raise an invoice upon receipt of a confirmation our terms are 21 days net from the date of the invoice.
Substitutions, Transfers and Cancellations
The Customer may substitute a Delegate on a Course upon notification at no additional charge subject to the new Delegate meeting the prerequisites. In normal circumstances, a provisional booking will be held on Spectrum Training Services booking system for no more than 3 working days.
In the event of disputes or disagreements concerning this Agreement and/or the work undertaken or to be undertaken or services provided or to be provided under or through it or by reason or virtue of it, Spectrum Training Services agree to use their best efforts but no more than reasonable efforts to resolve such dispute or disagreement immediately between themselves at director or other senior level
Cancellations and Transfer Policy
The following cancellation policy will apply to confirmed bookings:
- More than 28 days prior to start date = No charge
- 21-7 working days prior to start date = 50% of total Course Fee
- Less than 7 working days prior to start date = 100% of total Course Fee
The Customer will be entitled to a refund of any fee paid to Spectrum Training Services in the event of a cancellation or any change to the course date or significant change in venue but shall not otherwise be entitled to compensation or costs or damages arising from such a cancellation.
Prerequisites and Admission
Spectrum Training Services reserves the right to refuse admission to any person whom it considers in its absolute discretion to be unsuitable for admission to a Course.
Copyright and all intellectual property rights for all Course Materials shall remain the property of Spectrum Training Services or the trading partner of Spectrum Training Services responsible for developing that course.
The Customer agrees not to reproduce, sell, hire or copy Course Materials (in whole or in part) and not to use such materials except for the purposes of post course reference.
Trimark Intellectual Property Consulting is our assigned consultant for protection
of our copyright
Many of our products are available for instant access or download. Where this is the case we use an external PayPal payment system. Payments may be made via a PayPal account or by credit or debit card.
VAT (if applicable) is charged and managed by the PayPal system, we do not collect or hold payment details.
For organisations wishing to pay by invoice, please contact us. An administration fee of 20% will be added for such transaction.
100% money back if not satisfied
With our download products we offer a full refund if you are not satisfied. With our PDF and PPT products just email us using the contact form stating why you are unhappy.
Please allow up to 7 working days for refunds to be processed. Applies to paypal payments only.