Course 1. Building Trust Inside.
Research shows that up to 37% of employees are disconnected from organisations. However, these people likely remain, and become a net negative contributor to your bottom line, and effect others and also impact negatively on the organisation's culture.
The bottom line remains that your organisations needs cannot be met with consistency, if your employee's are disconnected because their needs are not met.
"Trust Inside" delivers a vivid snapshot of individual and team performance and expectations across a range of critical areas. The "Trust Insides approaches, fronted up by a survey, the results of which empower leaders and employees with a new understanding of their work environment, while the range of development models that are focused on through the Trust Inside programme provide strategies and a foundation for bringing performance up to optimum levels.
Building Trust Inside.
Find out more about the Trust Inside Surveys, process and approaches. Suveys on :
- Measuring Employee Passion In Your Business
- Assessing Team Alignment & Clarity
- Feedback On Your Trust & Leader's Flexibility Rating
All with an action plan and development roadmap.
Course 2. Business Acumen.
Help your sales people to learn all that they need to know about business and financial acumen. Ensure that they can leverage their business meetings and proposals to CFO and for gaining final approval, against your competitors.
The full programme will enable your sales people to understand the critical business thinking that is required to influence all stakeholders in making decisions based on the best bid.
During this programme, you will learn all about the key skills and baheviours required for strategic selling, critical thinkin, verbal reasoning and numerical abilities. You also have the option to perform a Sales talent Audit on your own team, so you know who the sales people are that are most suited to infleuncing at senior levels in an oprganisational context.
There is a vast difference in the skilset required for transactional and application selling, versus Strategic and Solutions based selling. We can help.
Course 2. DiSC Powered Selling
Most sales people have had selling experiences where we just didn't click with the customer. More often than not, this apparent lack of chemistry has caused them to lose the sale.
But what if we could identify and adapt to the differences in customers, reduce the likelihood of miscommunication and lost sales, and develop positive relationships with all types of customers ?
The goal of DiSC Powered Selling programmes is to help participants to understand their own selling tendencies and their customers' needs and buying style so that they can adapt when needed for better results.
Participants will be introduced to the DiSC® Sales Learning Model, after which it will inform each step of the process.
First, participants will use the model to discover the needs and preferences of customers with different styles.
Then they will explore what works and what doesn't when communicating with each of the customer styles.
Next, they will practice adapting to the different customer styles.
Finally, participants will recognise how much they need to adapt to a specific key customer.
Course 2. DiSC,Customer Service With "Style"
A One day Customer Service Essentials, with recommended follow-up sustainability workshop, the outline features includes:
Understand what DiSC® is all about applied to customer service interactions.
Build people's confidence, attitudes and resilience when dealing with people over the phone.
A set of practical tools that they can use on a day to day basis.
Introduce the DiSC model and its application in customer service.
Using the understanding of your DiSC style and other's styles:
Clearly understand if a customer's focus is goal/task oriented and whether a social/relationship connection is required.
Anticipate if the client needs for information are specific or general.
Recognise the level of social interaction required to diffuse or maintain a successful call.
Asking the "right" questions and avoiding a perception of 'interrogation'
Gain awareness of whether the impact of an interaction and the call process needs to be fast paced, or where a slower pace if acceptable.
Identify situations where accuracy, order and detail are most particularly required. Recording appropriate details.
Focus in a call centre.
Active listening skills.
Appreciating people who don't see the world like us. Flexing and adapting our style to deliver exceptional service moments.
Agreeing action learning and new skills practices, supported internally.
DiSC offers service people a phased and process oriented approach for:
Planning: Develop an overall plan focusing on behavioural style, motivations and attitudes as it relates to how you deliver service.
Initiating: Use the amount and type of interaction to put clients at ease.
Interacting: Clarify how you can help satisfy expectations.
Responding to concerns: Address concerns and problem solve, based on style needs.
Gain a shared commitment: Keeping DiSC style in mind, influence the customer relationship to gain appropriate commitment.
Service follow through: Strengthen the relationship by ensuring to satisfy the customer's follow through expectations and concerns.
Course 3. Collaborating Skills For Teams.
Clarify individual styles and the team communication process to maximise your team's use of time and improve team productivity.
Collaborating Skills for Teams with DiSC provides organisations with the key to building collaborative, effective teams by teaching participants the need for different team styles and exploring how various styles interact and communicate, manage productivity, perform effectively and manage priorities.
By incorporating proven, research-based assessment data, Collaborating Skills for Teams personalises a unique learning experience for each team member. Participants discover four distinct behavioural styles in a team, identify which communication styles they are most comfortable using, and learn the four DiSC styles that impact the dynamics and effective functioning of a team. Relevant video and experiential learning activities provide strategies for maximising individual contributions, resulting in highly productive, efficient, and cohesive teams.
Participants walk away with skills, knowledge, behavioural awareness and tools they can immediately use when working on a team. Your organisation benefits from having more productive teams, employee satisfaction, and less (people) turnover.
In Collaborating Skills for Teams, participants will:
Learn the four different DiSC styles within teams, their preferences, goals, fears and strengths and the diversity of priorities they bring
Discover the workplace priorities associated with each of the four styles of individuals and the drive of the team "DiSC behavioural Culture".
Understand the challenges and communication breakdowns they may face when working with others who have different priorities, roles, and talents
Learn to maximise productivity of teams by bringing understanding, expectation and learning how to manage their own tendencies
Explore how a team can learn effective strategies to be more effective about managing differences and in acknowledging strengths and limits
Understand their own management preferences based on their 'style'
Create personal action plans for strategies to consider when working with each of the four styles and one on one with colleagues
Course 4. Frontline Management, Leverage Your Style With DiSC.
By tapping into each manager's unique strengths so they can coach, direct, communicate, and manage in a way that allows others to excel.
Frontline Management: Leveraging the Strengths of Your Style provides managers with the tools they need to coach and develop competent, motivated employees by gaining a deeper understanding of individual strengths and challenges.
Individualised Participant reports, based on validated research-based data, create a personalised, relevant learning experience. Through innovative, experiential activities, participants learn to maximise their communication skills and capitalise on their people skills knowledge and management effectiveness.
Participants walk away with the skills, knowledge, and tools they need to develop strong relationships with their employees. Your organisation will benefit from higher employee satisfaction, less turnover, and stronger employee-manager relationships, saving you time and money.
In Frontline Management: Leveraging the Strengths of Your Style, participants will:
Learn four different approaches to management
Discover their unique management styles
Understand their unique strengths and challenges as managers
Recognise how they manage when:
-Delegating -Managing time
-Directing people -Problem-solving
-Developing people -Motivating others
Identify different responses to their management strengths and understand how strengths can be overused
Create individual action plans based on their unique management strengths and challenges to aid them in managing productively and effectively
Course 5. Selling Skillmaps For Sales Professionals.
The Professional Selling SkillMaps training will help you to understand individual and sales group skill strengths and skill gaps. This diagnosis saves you money, enabling you to provide training where the need most occurs.
You can take a Selling SkillMap in advance of training.
The Professional Selling SkillMaps.
Executive Sales Leaders in Ireland and the UK can use the powerful Selling SkillMap assessment to analyse their entire sales organisation using the aggregate group reporting capability.
Sales Managers use this assessment to analyse their sales team and determine the focus of both group training and individual coaching.
Salespeople really value this assessment because it identifies their strengths as well as development needs, and gives immediately actionable feedback.
The feedback report that each respondent receives includes a customised "skill graph" indicating key selling strengths, and highlighting important development opportunities in 20 skill categories.
There are many reasons why this selling skills assessment is unique, including the quality of the training resources which are directly linked to the assessment results. The feedback report provides detailed development planning tools and resources for each of the 20 skill categories. It is designed to help every salesperson develop new skills and strategies to drive superior sales performance.
The goal is to help your "C" performers become "B" performers, and your "B" performers become "A" performers.
This assessment of consultative selling skills was developed specifically to be a coaching tool to help sales managers focus their performance improvement activities, and to help individual salespeople in their self-coaching efforts.
Upon completion of the assessment, a salesperson receives immediate feedback regarding strengths and skill development opportunities. Numerous training resources are available to begin training immediately, targeting the areas identified by the assessment.
For example, if an individual scored low in the areas of prospecting and asking strategic questions, these could be addressed immediately through e-learning courses that are availble, audio CD's, individual coaching or workshops.
Enquire Why The Selling SkillMap Is Unique?
The 20 Selling SkillMap Categories.
The Research and Validation.
Contact firstname.lastname@example.org Based in Dublin and Manchester.