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20 May 2013
Sample Resources
This is a handy guide which may be used when coaching telephone sales staff. It helps them to focus on keeping calls brief and to the point.
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Type: pdf Scope: 3. Outline
Size: 0.3MB
Notes a guidance on telephone manner which may be used as a component of telephone skills training
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Type: pdf Scope: Not Specified
Size: 7.44KB
A quick 10 pointer to look at how businesses often stifle creativity.
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Type: doc Scope: Not Specified
Size: 20.48KB
This is a role play which may be used in a selling skills workshop There are 2 files, one for the sales person and one for the buyer
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Type: pdf Scope: Not Specified
Size: 23.69KB
This is a two-stage exercise which I have used in management delvelopment workshops. It helps managers to understand how powerful the body language signals can be in certain situations when dealing with staff.
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Type: pdf Scope: Not Specified
Size: 25.21KB
This is a role play which may be used in a selling skills workshop There are 2 files one for the sales person and one for the buyer.
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Type: pdf Scope: Not Specified
Size: 23.59KB
A little exercise to get you started in time management
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Type: pdf Scope: Not Specified
Size: 26.93KB
Notes to accompany a briefing on how to staff and exhibition stand
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Type: pdf Scope: Not Specified
Size: 0.2MB