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15/12/2017

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Viewing Resources in Soft Skills course material

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Click here for more information Get Better at Time Workshop Agenda
Scope: 2. Fundamentals, Contributor: Mrs Hazel McCallum
Workshop agenda with learning objectives for time management, increased performance and productivity.
Type: pdf       Size: 0.2MB    Rating: 4/5       Downloads: 9
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Click here for more information Get Better at Stress Workshop Agenda
Scope: 2. Fundamentals, Contributor: Mrs Hazel McCallum
Workshop agenda for stress management and resilience training including learning objectives which includes emotional intelligence and mindfulness.
Type: pdf       Size: 0.1MB    Rating: 3/5       Downloads: 5
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Click here for more information Dealing with Difficult People Key Points Sheet
Scope: 2. Fundamentals, Contributor: Mrs Sheridan Webb
A 2-page handout that examines what makes people 'difficult' and introduces Transactional Analysis as a way of handling difficult conversations.
Type: pdf       Size: 0.3MB    Rating: 4/5       Downloads: 34
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Click here for more information 3 simple steps for improved voice projection
Scope: 2. Fundamentals, Contributor: Ms Nicki Davey
Details of 3 simple techniques to improve voice projection for public speaking and presentations
Type: pdf       Size: 66.50KB    Rating: 4/5       Downloads: 65
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Click here for more information Time Management slideshow of quotes
Scope: 2. Fundamentals, Contributor: *Ms Kathey Bailey
Slideshow of Time Management quotes suitable as a screensaver or to use during breaks on TM courses
Type: ppt       Size: 0.4MB    Rating: 4/5       Downloads: 86
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Click here for more information Questioning Skills
Scope: 3. Outline, Contributor: Mr Keith Glass
overview of questioning skills, types of questions, how do I make questioning into a skill?
Type: docx       Size: 32.02KB    Rating: 4/5       Downloads: 121
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Click here for more information Overcoming Objections
Scope: 3. Outline, Contributor: Mr Keith Glass
Overcoming objections, techniques, CLEO, feel, felt, found technique
Type: docx       Size: 32.81KB    Rating: 4/5       Downloads: 62
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Click here for more information Listening Skills Exercise
Scope: 3. Outline, Contributor: Mr Keith Glass
listening skills exercise to highlight how well we listen.
Type: doc       Size: 61.44KB    Rating: 4/5       Downloads: 114
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Click here for more information Giving and receiving feedback
Scope: 3. Outline, Contributor: Mr Keith Glass
effective feedback, models for delivering and receiving feedback, johari window, why give feedback, fantastic feedback, stop-start-continue model
Type: docx       Size: 43.86KB    Rating: 4/5       Downloads: 43
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Click here for more information Six Thinking Hats Exercise
Scope: 2. Fundamentals, Contributor: Mrs Jo Kehoe
This activity helps learners apply the principles of the Six Thinking Hats theory using a case study
Type: docx       Size: 11.30KB    Rating: 4/5       Downloads: 73
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Click here for more information Customer CURE
Scope: 1. Primer, Contributor: Ms Shea Heer
wise me ups incomming call handling structure
Type: pdf       Size: 0.2MB    Rating: 4/5       Downloads: 23
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Click here for more information wise Sales Cycle
Scope: 1. Primer, Contributor: Ms Shea Heer
The 'wise sales cycle' highlghts key skills areas to focus on during each stage of a sale.
Type: docx       Size: 0.2MB    Rating: 4/5       Downloads: 19
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Click here for more information What is Stress
Scope: 3. Outline, Contributor: *Miss Heather Girling
Statements outlining what stress is
Type: pdf       Size: 0.2MB    Rating: 4/5       Downloads: 34
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Click here for more information The stress response
Scope: 3. Outline, Contributor: *Miss Heather Girling
Natural responses to stress
Type: pdf       Size: 0.2MB    Rating: 4/5       Downloads: 22
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Click here for more information Johari Window Character Styles
Scope: 3. Outline, Contributor: Mr Andi Roberts
An overview of different character styles based upon the Johari Window concept.
Type: pdf       Size: 30.44KB    Rating: 4/5       Downloads: 63
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Click here for more information Stereotyping Cycle
Scope: 2. Fundamentals, Contributor: Mr Iain Wilson
A vivid model that I've used to help people visualise the effects of allowing stereotypes to influence relationships and interactions with others.
Type: pdf       Size: 0.3MB    Rating: 3/5       Downloads: 25
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Click here for more information Brewery Distribution
Scope: 3. Outline, Contributor: Mr Iain Wilson
Brewery Distribution. This short stroy has proven to be a very stimulating starting point when getting a group to identify with, and explore why things do and don't change within organisations. Within problem solving it suggests a healthy need to challenge the status quo and get to the root of a problem.
Type: pdf       Size: 0.3MB    Rating: 4/5       Downloads: 11
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Click here for more information A Tale of Two Pots
Scope: 3. Outline, Contributor: Mr Iain Wilson
A Tale of Two Pots. I have used this short story to highlight self percpetion and the not so obvious benefits of differences amongst similar individuals. I have found it very thought provoking, easy to relate to and subsequently it adds value when exploring diversity issues amongst working groups.
Type: pdf       Size: 0.3MB    Rating: 4/5       Downloads: 36
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Click here for more information ABC of conflict avoidence
Scope: 3. Outline, Contributor: Mr Richard Lucas
Acroynm to help diffuse and manage conflict
Type: pdf       Size: 11.85KB    Rating: 4/5       Downloads: 55
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Click here for more information Giving and Receiving Personal Feedback Gp Activity
Scope: 3. Outline, Contributor: Mr Bill Evans
I use this activity on a range of interpersonal skills programmes where one of the objectives is to help participants raise their levels of self awareness and self esteem. It is a fairly safe and gentle way of enabling them to give each other personal feedback
Type: doc       Size: 28.16KB    Rating: 4/5       Downloads: 42
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In order to clarify the expection of what a resource is, the Scope has been introduced. The different Scopes of a resource are:

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