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22/10/2017

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Click here for more information Wellbeing Calendar 2015
Scope: 4. Detailed, Contributor: *Miss Heather Girling
A calendar to download with tools and tips about wellbeing to keep you and your staff focussed.
Type: pdf       Size: 0.4MB    Rating: 5/5       Downloads: 7
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Click here for more information Daily Learning Diary
Scope: 1. Primer, Contributor: Mr Keith Glass
Example of a learning diary for inclusion in a training workbook
Type: docx       Size: 21.29KB    Rating: 4/5       Downloads: 16
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Click here for more information Procrastination
Scope: 3. Outline, Contributor: Mrs Marion Parris
A one page handout used within a Time Management Course. Outlines the excuses given to put tasks off till later, and the potential solutions
Type: pdf       Size: 9.80KB    Rating: 4/5       Downloads: 41
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Click here for more information Contract Clauses
Scope: 1. Primer, Contributor: Mr Alvin Santos
A list of common contract clauses.
Type: doc       Size: 37.89KB    Rating: 4/5       Downloads: 8
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Click here for more information Semaphore Code
Scope: 1. Primer, Contributor: Mrs Laura Graham-Brown
Basic Semaphore code, useful for a team exercise, communication skills or just an outdoor challenge.
Type: pdf       Size: 0.2MB    Rating: 5/5       Downloads: 13
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Click here for more information Active Listening The 10 Commandments
Scope: 2. Fundamentals, Contributor: Mrs Marie Cross
The 10 commandments of Active Listening on the telephone to ensure we remain focused, attentive and interested in our caller / customer at all times
Type: doc       Size: 23.04KB    Rating: 4/5       Downloads: 44
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Click here for more information Delivering the Negatives Positively on the telepho
Scope: 2. Fundamentals, Contributor: Mrs Marie Cross
Ideas of positive alternatives to everyday negative words and phrases that create a potentially negative impact on the telephone, designed to encourage a more positive response from our callers and customers
Type: pdf       Size: 76.43KB    Rating: 5/5       Downloads: 15
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Click here for more information Managing Emotions
Scope: 2. Fundamentals, Contributor: Ms Valerie Fawcett
A handout on managing emotions, especially anger and fear based with strategies for calming oneself both on the spot and with time.
Type: doc       Size: 39.94KB    Rating: 4/5       Downloads: 25
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Click here for more information Assertiveness Introduction
Scope: 3. Outline, Contributor: Mr Moir Ferguson
A typical handout on Assertiveness
Type: pdf       Size: 0.1MB    Rating: 4/5       Downloads: 37
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Click here for more information Proverbs
Scope: 1. Primer, Contributor: Mrs Marion Parris
32 thought provoking proverbs sent to me by another trainer who has found them really useful for decorating her training venue!
Type: pdf       Size: 0.3MB    Rating: 4/5       Downloads: 17
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Click here for more information Key Points on INDUCTION
Scope: 2. Fundamentals, Contributor: Mr Moir Ferguson
An introduction to the key points of Induction processes.
Type: pdf       Size: 0.2MB    Rating: 2/5       Downloads: 12
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Click here for more information Example of a mind map
Scope: 1. Primer, Contributor: Mrs Marion Parris
An example of a mind map which you could integrate into your presentation
Type: bmp       Size: 0.1MB    Rating: 4/5       Downloads: 22
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Click here for more information Feedback Guidelines
Scope: 1. Primer, Contributor: Mr Robin Sinclair
Simple outline handout for Giving Feedback
Type: doc       Size: 19.97KB    Rating: 4/5       Downloads: 13
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Click here for more information Event Evaluation Form
Scope: 2. Fundamentals, Contributor: Mr Robin Sinclair
Professionally Designed Event Evaluation Form
Type: doc       Size: 52.74KB    Rating: 4/5       Downloads: 10
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Click here for more information 360 appraisals Do they add value
Scope: 1. Primer, Contributor: Mr Mike Morrison
Are you looking to introduce 360 appraisal systems? This document outlines one person's view on the effectivness of using 360's as an appraisal vehicle. Useful for putting together a justification/ business case.
Type: pdf       Size: 31.01KB    Rating: 4/5       Downloads: 32
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Click here for more information Kellers ARCS Model
Scope: 2. Fundamentals, Contributor: Mr Mike Neumann
Keller's ARCS Model on the retention of learning. All of our materials are provided free of charge, so long as they are not modified in any way. You can buy, from this site, a version that you may alter and adapt.
Type: pdf       Size: 0.2MB    Rating: 4/5       Downloads: 21
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Click here for more information Edgar Dale
Scope: 2. Fundamentals, Contributor: Mr Mike Neumann
Edgar Dale's cone of experience.
Type: pdf       Size: 0.2MB    Rating: 4/5       Downloads: 8
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Click here for more information Delegation
Scope: 2. Fundamentals, Contributor: Ms Susan Kaer
A short step by step guide to delegating effectively. Suitable for new and potential managers.
Type: pdf       Size: 87.85KB    Rating: 4/5       Downloads: 28
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Click here for more information Using Positive Beliefs to Accelerate Learning
Scope: 3. Outline, Contributor: Ms Jan Brause
Summary outline of strategies for making learning more fun.
Type: doc       Size: 30.72KB    Rating: 4/5       Downloads: 37
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Click here for more information What causes workplace conflict
Scope: 2. Fundamentals, Contributor: *Miss Heather Girling
Fact sheet identifying the causes of workplace conflict.
Type: pdf       Size: 0.2MB    Rating: 4/5       Downloads: 81
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In order to clarify the expection of what a resource is, the Scope has been introduced. The different Scopes of a resource are:

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  2. Fundamental
  3. Outline
  4. Detailed
  5. Comprehensive

Also a rating for a resource indicates how good or not previous downloaders thought the resource was: 0/5 means that no one has rated the resource 1/5 means a bad resource 5/5 means a good resource. Good or bad is a simple indicator and is not meant to qualify in what way the resource is good or bad.

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