Sample Resources

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Quicklearn has a number of free resoources available to download.  We also supply workbooks for all our taining programmes as well as access to books on business writing

Questions Types

Examples of different questions handout

Type: pdf        Scope: Not Specified

Size: 29.50KB




Customer Service handout

Useful for most basic courses covering CS

Type: pdf        Scope: Not Specified

Size: 35.47KB




Ten questions for customer service

Handy reminder of the differences between inward and outward focused businesses

Type: pdf        Scope: Not Specified

Size: 35.47KB




The Sales Process

Handout on selling for staff who are new to the process

Type: pdf        Scope: Not Specified

Size: 43.93KB




Assertiveness group exercise

Activity for small groups to discuss and share findings

Type: pdf        Scope: Not Specified

Size: 24.07KB




Listening skills Assessment

A simple listening self assessment to use on communication skills training programmes

Type: doc        Scope: 3. Outline

Size: 39.42KB




Interviews handout

A handout detailing the role of the interviewer and the interviewee in the interview process

Type: doc        Scope: 3. Outline

Size: 34.30KB