Associated Disciplines

Awards/Qualifications held (Exempt from leveller)
  • Certificate in Training Practice (CIPD)
Commercial skills
  • Balanced Scorecard
  • Business Development
  • Call Centre Management Skills
  • Call Handing Skills
  • Client Management
  • Collections and Debt Recovery
  • Complaints Management
  • Consulting skills
  • Customer Relations Management
  • Customer services skills
  • Design Co-ordination
  • Retail Sales
  • Sales
  • Sales and Marketing
  • Telephone Sales
Financial Services and Markets (Sector)
  • Compliance (Regulation)
Life and social skills
  • Careers
  • Personal development
Management skills
  • Change Management
  • Coaching & Mentoring (to train these skills)
  • Communication Skills
  • Competency Frameworks
  • Event management
  • Facilitation Skills
  • Induction Programmes
  • Interviewing Skills
  • Learning Styles
  • Management Development
  • Meetings
  • Negotiating
  • Performance Management
  • Remote/Virtual Teams
  • Senior Executive Development
  • Talent Management
  • Team Building
  • Train the Trainer
  • Training Administration
  • Training Needs Analysis
Personal Development
  • CV development for individuals and candidates
  • Interviewing skills for individuals and candidates
  • Positive Mental Attitude
Sales and Sales Management
  • (Key) Accounts Management
  • Consultative Selling
  • Cross Selling / Customer Rentention
  • Sales Management
  • Telesales
Soft skills
  • Challenging Behaviours
  • Emotional Intelligence
  • Experiential Learning
  • Influencing Skills
  • Innovation
  • Innovation & Creativity
  • Leadership
  • Learning and development support
  • Mind Mapping
  • Neuro Linguistic Programming (NLP as a concept)
  • Talent (Development and Management)
Techniques
  • Acting / Role Play / Drama
  • Business Games
  • Business simulations
  • Coaching (you are a Coach)
  • Mentoring (you are a mentor)
  • Thinking Environment
Tools and Assessments (Exempt from leveller)
  • 360 Appraisals
  • Adair Action Centred Leadership
  • Belbin
  • Strength Deployment Inventory (SDI)
Training Processes
  • Training Design
Travel and Hospitality (Sector)
  • Hospitality (General)