Mobile Team Challenge concepts are enabling organisations throughout the world to change their organisational DNA and their behaviour towards their internal and external Customers. These organisations include, and are as diverse as; Honda, B&Q, Vodafone, Mars Foods, BUPA, 3M, Ordnance Survey, Jaguar, Land Rover, Sun Microsystems, and MTC has become the defacto standard in RAF bases in the UK, the Army, Navy, N. Cumbria NHS Trust, S. Warwickshire NHS and local government. Examples of our local authority clients include Stevenage Borough Council with whom we have worked extensively, delivering a range of topics from Leadership to Marketing and Customer Excellence. South Derbyshire District Council used MTC to deliver a 3 year programme for Customer Service Staff, First Line through to Executive Management development over a 3 year programme.
B&Q underwent a 9 month modular development programme for all Regional Managers and voted Mobile Team Challenge’s delivery techniques as being the “best training that they had ever attended”. Emotional Intelligence Profilings were carried out on the delegates before and after the programme and the increase in E.Q. and professionalism was significant.
The New Forest District Council utilise the Mobile Team Challenge experiential learning approach to help them maintain their ‘Excellent’ CPA rating through programmes covering Leadership and Followership, Change Management, Local Government Workforce Strategy Response, Solutions Focussed and Creative Thinking, Performance Management, Coaching and Mentoring and Strategic Planning and Prioritisation through Six Sigma techniques.
Ordnance Survey utilised the MTC approach to Customer Excellence as we conducted 4 days of training to various customer-facing groups.
Barry Bailey has authored and delivered “What IF ... Disney ran YOUR Organisation?” - a thought provoking and fun workshop which explores the secrets of why Disney has won the “Best Service Provider Award” for the last 30 consecutive years and the workshop also delves into the cultures of the most innovative companies in the world such as Apple, HP, Nike, 3M etc in our quest to create Innovative Service Excellence to all of our Customers – regardless of Sector. This has been delivered to Durham University, University of Worcester Birmingham City University (12 Customer Service Excellence Workshops - Barry was also
contracted to be a key speaker at Birmingham City University’s Conference – to deliver a motivational 3 hour workshop on Customer Excellence to 95 delegates.)
Wychavon District Council achieved the “Best Council Award” after experiencing a “Customer First” initiative programme with MTC concepts – which included workshops for the entire workforce.
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