TERMS AND CONDITIONS
Association vision, mission and objectives.
Vision:
For TrainerBase to be seen as the primary organisation that supports the needs of freelance and associate Learning Practitioners and independent Learning Providers.
Mission:
"TrainerBase: The Association for the Learning Practitioners” (AfLP) provides a personal, operational and commercial support and certification service to freelance, independent and other Learning Practitioners by:
• helping to establish maintain and promote a favourable operating environment,
• providing a forum for discussion on competitive and non-competitive issues,
• providing a benchmark for professional practice and
• championing the needs of individual Learning Practitioners by offering services to assist Learning Practitioners in the support and development of their commercial activities."
Objectives:
The Association shall have the following objectives –
• To establish an organisation which represents individuals and organisations providing Learning and Development;
• to promote and develop the interests of the Association’s members, both in relation to each other and in relation to other non members;
• to establish and maintain Codes of Conduct and Ethical Behaviour for members of the Association, in relation to members’ relations both to each other and to other individuals and organisation;
• to promote integrity, competence and high standards in the provision of services by the Association’s members;
• to promote contact and develop good relations between individuals and organisations providing Learning and Development Services;
• to raise and maintain the respect of members of the public for members; and
• to provide programmes and resources to assist members providing Learning and Development Services better to provide those services.
Focus
To make the Associations’ members more successful in their business:
• by increasing the quantity of work members undertake and
• by increasing the rates for work undertaken.
THE ASSOCIATION
The terms set out immediately below relate to the general arrangement for all members of the Association: affiliate, member, CLP and others. The terms and conditions set out here are intended to be as comprehensive as possible but by the very nature of emerging and evolving law, business conditions and best practices, must not be regarded as set in stone.
Values statement
TrainerBase supports the principle of an ethical and equitable environment where members of the learning and development community can come together to share ideas, resources, opportunities and experiences. This sharing is done to enhance both the individual member and the Association, for the benefit of all. Activities that run counter to these values of ethical activity and equitability, especially those that are to the detriment of other members, whether intentional or by accident, may render an individual’s continued presence in the Association unacceptable.
Top
User / Membership
When an individual uses the Join forms on the web site, s/he makes an application to become a user of the TrainerBase web site which is run by the Association for Learning Practitioners, and is normally granted guest permission immediately. User permission is not automatically granted and any user permission given, whether temporary or otherwise, may be withdrawn (TrainerBase reserve the right to refuse an application to join (refuse to supply services)). In certain circumstances where there is uncertainty about an application, TrainerBase may seek references before granting a user permission. Web site user status is required to be able to read opportunities and gain access to other facilities and is usually granted within 24 hours of application. The approval of an application is the start of a free trial access to the web site but does not constitute Full Member status of the Association. The trial period cannot be extended. Users of the web site agree to the terms laid out here and elsewhere and opt in to the processes and procedures set up to facilitate business between members of the learning and development community. Users and members of TrainerBase can only be listed once in any one section on the web site (Trainer, Supplier or Other). An individual cannot represent more than one organisation (for example, has duplicate registration with different email addresses).
Duplicate membership in either Trainer or Supplier categories is not permitted. A member may have duplicate membership in different categories, provided an explanation of the reason is given. An individual can be a Trainer (in a subject) and a Supplier (of products to do with a subject).
Individuals found to have duplicate membership in the same category or with entries in the Basic (other) membership and
Trainer/Supplier category will not be granted membership or will be removed from the list pending a review of the reasons behind the occurrence. Whilst TrainerBase acknowledges that Companies might make multiple applications to TrainerBase, TrainerBase reserves the right not to grant membership and entitlement to the free trial period as these applications for membership may be felt to be for the purpose of gaining access to restricted information, as notified by a recent email notification to an existing but not subscribed user of the web site. Multiple company membership will be granted to a user if a previous member has already subscribed. A subscribed member of TrainerBase can claim discounts offered on their own behalf but not on behalf of a third party.
Membership of TrainerBase may be temporarily suspended whilst investigations are carried out into member activity that is deemed by TrainerBase to contravene the ethos of equitability and fairness and the terms laid out here and elsewhere or whilst a complaint is being investigated.
In compliance with the Data Protection Act, TrainerBase operates a Suppression List. Members, who directly request to be removed from the ddatabase, have all their personal details and associated files and or information deleted from the active database, and their name and email placed on a suppression list. This ensures that TrainerBase does not re-contact via other methods as the suppression list is checked for marketing purposes. Members will also be placed on the suppression list for a number of other reasons. These include:
• purging of all dormant users,
• returned emails,
• non compliance with data cleaning requests including confirmation of profile details, or
• contravention of terms of the site.
A member wishing to rejoin the directory (have his or her name and email removed from the suppression list) should apply by email indicating how the situation has changed. Automatic re-instatement is not guaranteed. Perceived misuse of the suppression list will result in a denial of re-instatement.
Top
Subscriptions
Registering on TrainerBase for Affiliate Members status is FREE.
Member name and telephone number will be visible to anyone looking for a trainer or supplier.
There is a trial period available to new Affiliate Members and during that period members have access to most of the facilities on the site (not unlimited downloads, this is restricted to 10 per member until subscription is received). This trial period does not constitute any membership status other than Affiliate. After the end of the trial period, all web site subscription based facilities are withdrawn until payment has been made using the online subscription system. Payment of the subscription upgrades a User to a Full Member of the Association.
Facilities available to Full Members include:
• unlimited access to the resource downloads
• participation in the discussion forum
• access to the e-Mentoring service
• member profile is active with full contact details
• upload resources such as sample course material
• upload a CV
• have clients post testimonials on your recent successes
All of these options will benefit members by improving their rankings in the search facility. The more active members are on TrainerBase, the more they will be seen by moving up the list of registered trainers.
Other benefits include:
• read and respond to Opportunities posted
• the ability to add Open Courses that members run (FREE to Enhanced subscribers)
• list the Clients members have worked for (FREE to Enhanced subscribers)
• display the Custom Programmes that you run (FREE to Enhanced subscribers)
The paid subscription to have a visible profile on the TrainerBase web site and be a Full Member of the Association will be for a 365 day period and is paid in advance. The subscription is paid using Credit or Debit Cards. TrainerBase uses LloydsTSB CardNet and Protx for its transactions.
Full Members of TrainerBase may cancel their membership. If cancelled in the first 3 months, a refund of 50% of the subscription value will be paid. If cancelled in the second three months a refund of 25% of the subscription value will be paid. If cancelled in the third or fourth three months, no refund will be offered. Please note attempting to use a chargeback facility via the credit card payment systems to gain a refund incurs a cost to TrainerBase and may be seen as non acceptance of these terms and conditions.
TrainerBase reserves to right to recover such charge back fees and sanction members for such activity. TrainerBase is set up to take online payments and will only accept cheques in exceptional circumstances. Due to the added processing involved and additional costs,
TrainerBase levies a 50% surcharge for payment by cheque.
Notice:
Once the free subscription trial has ended, all documents and other subscription based facilities will be withdrawn until your
subscription is paid.
Web site users who do not subscribe will still have the benefit of a free entry in the search listings.
A Full Member of TrainerBase can claim discounts offered on their own behalf but not on behalf of a third party.
Top
Other payments
TrainerBase offers services that require other payment including learning and development events and Conferences. Payments for these services constitute a confirmation of attendance and determine whether an event will go ahead. Cancellation of attendance prior to an event being confirmed will result in the option for a refund. Cancellation of attendance after an event has been confirmed as going ahead (unless within 7 days of payment) will result in the payment being non-refundable. Attendance can be transferable to another person providing TrainerBase is notified. Please note attempting to use a chargeback facility via the credit card payment systems to gain a refund incurs a cost to TrainerBase and may be seen as non acceptance of these terms and conditions. TrainerBase reserves to right to recover such charge back fees and sanction members for such activity.
Top
e-Mentoring services
Full Members of the Association can avail them of the IT technical expertise of the site. This is limited however to the following:
• PC computers only (not MAC, Linux or server systems)
• E-Mail enquiries via the contact form
• Usually responded to within 24 hours subject to staff availability though not necessarily resolved within that time
• Basic photo editing of images up to 4Mb in size (such as reduction to sizes suitable for the web)
• Advice and tutoring on setting up of learning and development materials
• Conversion of word files to pdf (limited to 10 per subscriber and subject to accurate font conversion in word)
This is not exhaustive and if a member has an issue then they should use the contact form to raise it and TrainerBase can then respond as to whether it fits within this service or would entail an additional charge.
Top
Trainer credibility
TrainerBase takes no responsibility for the credibility, knowledge or skill of Users or Full Members of the Association. It is up to the person sourcing the trainer to check the credibility, knowledge or skill of trainers. The Association does however operate a Standard and members who have been accredited as meeting this Standard will be designated as Certified Learning Practitioners (CLP). TrainerBase endorses and actively promotes CLPs as credible.
Top
Right to Work
TrainerBase takes no responsibility for determining whether an Affiliate or Full member has a right to work in any particular country.
TrainerBase recommends that a business or individual hiring a member of TrainerBase, investigates the members right to work.
Top
Personal information
TrainerBase requires that all member information is true, accurate and up to date. Membership requires full contact details and entering non attributable information is not permitted. Members found with questionable information will have their profile disabled, pending a review of the data held. Members must maintain the accuracy of their information by updating the directory if and when there are any changes to personal details. Members can do this in the Edit Membership page. If you have any difficulties please send an e-mail to info@trainerbase.co.uk. Members who have a suspect e-mail address (indicated by messages being bounced back as undeliverable) will be periodically removed from the TrainerBase database. These users will need to contact TrainerBase to be able to gain access to certain elements of the TrainerBase web site. Membership data held on the system in a profile is the responsibility of the named individual. Disclosing username and password to another individual whether part of a company or outside a company will not exonerate the named individual for any erroneous data uploaded to the site or other activity that runs counter the ethos of equitability and fairness and the terms and conditions laid out here and elsewhere on the site.
Members found abusing or attempting to cheat the facilities on the database will be removed.
Top
Privacy
TrainerBase will take appropriate steps to protect member privacy. Whenever members provide sensitive information, TrainerBase will take all reasonable but no more than reasonable steps to protect it. TrainerBase will also take similar reasonable but no more than reasonable security measures to protect all personal information in storage.
A member’s name and email address will be available to other members in certain circumstances. When a member views another member’s profile, the viewers email address is tracked and listed for the viewed member. When a member downloads a resource, the email address of the downloader is made available to the member who uploaded the resource. This is to facilitate networking and possible business opportunities between members.
A member can request to have their details removed (made invisible) from the site whilst still remaining a member. This may impact on member details being removed from parts of the site. TrainerBase will endeavour to comply with this request within 24 hours.
TrainerBase cannot be held responsible for member details being copied or cached by other search engines, web sites, companies or individuals and where the removal of personal information is outside the control of TrainerBase.
TrainerBase will not provide any personal information to other companies or individuals without members’ permission. However, TrainerBase may need to provide name and address details to third parties that the Secretariat uses for the purposes of delivering specific services to members (e.g., online support). TrainerBase will on occasions disclose to members the names of companies that have members of staff listed on the database but not the personal information of the individual staff members.
Top
WEB SITE
The terms set out immediately below are relevant to a member’s interaction with the web site. The terms and conditions set out here are those that cover the conduct and content of the web site and supersede any conditions expressed or implied within the membership controlled parts of the web site.
TrainerBase reserve the right to amend or alter any element or content of the web site and the omission of any condition within these terms do not prevent any undertaking on the part of TrainerBase, Any member wishing to apply a term or condition to the content of the site should seek permission to do so first.
Top
Cookies
The TrainerBase web site uses cookies for various reasons. Cookies enable TrainerBase to track information during user sessions. These cookies do not track individual information. Cookies from TrainerBase can only be read by TrainerBase. If a visitor chooses to disable cookies in their browser, they will not be able to use certain elements of the TrainerBase web site.
Top
Opt in/out
TrainerBase is an opt in membership and some elements of the TrainerBase site require registration to access. Some examples of information TrainerBase will collect are name, address and email address. Members of TrainerBase can elect not to receive materials from TrainerBase. When a member signs up to the TrainerBase web site, by default they will periodically receive e-mails containing promotional messages from other members and information of new services. Members can Edit their membership to stop receiving these messages.
Top
Site content
Much of the content of this site is provided and maintained by the members. TrainerBase reserves the right to monitor the data, information and files stored on the site and to remove without notice any data, information or file that is erroneous, illegal or in contravention of the site’s and the Association’s own policies.
Top
Log files
TrainerBase servers log all visitors to the site enabling the TrainerBase administrators to track user activity. This data is only used for internal purposes and can be used for site development purposes and dispute resolution.
Top
Links
The TrainerBase web site provides links to third party sites. Since TrainerBase does not control those websites, TrainerBase cannot be held responsible for the content therein and encourages members to review the privacy policies of these third party sites. Any linked web site that is found to provide inappropriate information or data will not be included in the TrainerBase links page. UK regulations apply to the content of TrainerBase and TrainerBase reserves the right to omit for inclusion any site that does not comply. Sites should display location, company and contact details, a reciprocal link back to TrainerBase and a terms and conditions page or entry.
Top
Technical support
The TrainerBase web site has been optimised to be compatible with most recent web browsers. If a visitor has a problem with the facilities of the site, contact TrainerBase. All support contact should use the Contact Form on the site as this is monitored by support staff. Technical support enquiries made direct to info@trainerbase.co.uk may not be answered. Please be aware that visitors should also check that their web browser and computer are set up correctly before contacting TrainerBase. Once TrainerBase has investigated and has confirmed that there is nothing wrong with its own systems and database, no further support should be expected from TrainerBase unless the visitor is entitled to support under the e-Mentoring facility. TrainerBase cannot be held responsible for the configuration of a visitor's web browser. TrainerBase is not able to offer technical or user support for a third party web site; users should see advice from the owners of the site.
Please note: TrainerBase does not (normally) make outgoing technical support telephone calls. If you have a problem, it is up to you to contact TrainerBase on 01239 711544.
Top
Data storage
Any information that TrainerBase needs to store and process will be carried out on databases located in the UK. These storage services are owned and maintained by TrainerBase's Internet Service Provider. TrainerBase has virtual control over the content but not physical control over the infrastructure. TrainerBase downloads the database periodically for both backup and statistical analysis purposes. The offline data is secured on our office server and is password protected.
Top
Site features and facilities
The use of any of the facilities on the site is not guaranteed and any facility, whether free or part of the subscription based
option, may be withdrawn at any time. Taking out a subscription at any point in time does not constitute a contract for TrainerBase to continue to provide the same level of features and facilities in place at the time the subscription was taken out. Developments to the site are ongoing and facilities that are currently free may become part of a subscription based service. Options that are current within a particular option may be moved to another option. This includes from one level of subscription to another level of subscription, or from a subscription level to a free option. TrainerBase will endeavour to give reasonable notice of any such changes, but cannot guarantee to do so and does not accept liability for the consequences of any lack of notice.
Top
Errors and Omissions
TrainerBase, from time to time, has a need to test new and existing facilities using the active site. This testing and other
development activities may result in erroneous server activity. These errors and or omissions do not constitute any binding contract for any action that may or may not have taken place. TrainerBase will not hold a member liable for any notified contractual obligation and it is a condition of membership that members shall not hold TrainerBase liable for similar notified obligations.
Top
Resources, photos and other works
Member materials including resources, photos, CV and other works are subject to approval and/or periodic review. TrainerBase may decline in its absolute discretion to approve any such material or materials and may or may not provide the reasons for such lack of approval TrainerBase is not and cannot be held responsible for determining the legitimacy or ownership of any work stored or displayed on the site. It is assumed that anyone storing or displaying material is the legal owner of that material and has sought rights to copy the material to the site. This covers resources, photographs, logos and any other work that can be deemed to have ownership or rights, whether property, intellectual or design.
Top
Downloads / Resources
The Resources/Downloads section of the site is for Full Members to offer material to other members. Brochures and sales material should not be posted to this section.
TrainerBase is not and cannot be held responsible for determining the usability or compatibility of any downloadable resource or file stored or displayed on the site. Any member downloading a file from this site does so at her or his own risk. TrainerBase would, however, like to hear of any resource that does cause a problem so that measures can be taken to rectify the situation.Members of TrainerBase share resources with the TrainerBase community in keeping with site policies. These include:
1. That members credit the contributing member as the originator of the resource(s) they choose to download.
2. That members use contributing members' resources for individual professional purposes only and agree not to share these documents with others via electronic, hard copy or other means of transfer without the contributing members' express permission. In essence this means members should be aware that whilst there are resources on the site for research purposes, members should seek permission from the contributor before using them in their own learning and development sessions unless it explicitly states that permission is granted.
3. That members who wish to adopt the contributing members' resources for use within or by organisations obtain the contributing members' permission before doing so.
4. That contributing members are entitled to contact the member to establish appropriate* marketing opportunities and to solicit improvement feedback and product endorsements from members and may, with the member’s permission, publish these comments for promotional purposes.
5. That end use of these resources by members is at their own risk.
6. The use of resources is for the benefit of members and done in accordance with the above guidelines. Downloaded material should be removed from the system of members that request to leave TrainerBase.
*Appropriate means to solicit specific feedback on a particular contribution. It is advisable not to use this as an opportunity to send unsolicited offerings or include the contributor in a newsletter or other distribution list. This may be considered spamming and will certainly decrease, through exclusion, the number of members a contributor can contact.
Only visitors, who have opted in to join the site, become users of the directory and abide by its procedures, are able to download Resources. The Resources that are on TrainerBase have been placed there by members. Some of these Resources will be FREE to download.
Other Resources are FOR SALE. The member posting the Resource will define whether that Resource is FOR SALE.
The member will state the price that they want to be paid for the Resource.
Members wishing to post Resources FOR SALE will be requested to state whether they are VAT registered.
TrainerBase will offer FOR SALE Resources at a price, to the customer that will be determined by TrainerBase. When a Resource is purchased by a customer, TrainerBase will have affected a purchase of the resource from the member. Non VAT registered members will receive a credit in their member account of the price they requested for the Resource. VAT registered members will receive a credit in their member account of the price they requested for the Resource plus VAT.
In order to clarify the expectation of what a Resource is the Scope has been introduced. The different Scopes of a resource are:
1 Primer
A resource that only offers really basic information that merely identifies a concept or point but does not explain its meaning or use. Suitable for one liners and sayings etc.
2 Fundamental
A resource that provides basic information that identifies a concept or point of view and offers a brief explanation. Does not necessarily explain the use of the point or concept in question. Suitable for one liners and sayings with a brief explanation of their meaning.
3 Outline
A concept or saying with an explanation of its meaning and its uses within a situation. Is not necessarily complete but is sufficient as a hand out or tool in support of a comprehensive item. Suitable for activities with explanation of uses and objectives.
4 Detailed
A complete explanation of a concept with definition and usage written in plain English (or other language). Suitable for inclusion as a module within a larger item and likely to contain a number of Primers, Fundamentals and be accompanied by an Outline or two.
5 Comprehensive
A full, multi module, multi conceptual item that can be used as a standalone.
Top
Resource disclaimer
Full Members of TrainerBase are able to upload Resources for others to download. These Resources will be either FREE or FOR SALE.
TrainerBase cannot be held responsible for any effect caused by the use of these Resources. Whilst TrainerBase will take all reasonable but no more than reasonable steps to ensure that Resources posted are sound and do not contravene any law, TrainerBase cannot guarantee this and is not and shall not be held liable for any contravention. If a Resource is found to be doubtful in nature, its presence on TrainerBase will be suspended, subject to investigation. Customers downloading Resources do so at their own risk and exonerate TrainerBase from any liability.
Top
Differentiator
A trainer who is a Full Member may apply for and be approved to have a TrainerBase differentiator (indicator of difference from other trainers). This is only indicative of a compliance with the relevant differentiator. A trainer who is differentiated as a member of an institution is just that; a member of that institution and has complied with the entry requirements of that institution. Not all grades or levels of membership of an institution will warrant a differentiator. The differentiator is applicable to grades that require an entry assessment and/or compliance with certain professional criteria that indicate a level of competence. The approval of a TrainerBase differentiator does not necessarily follow that the trainer is better than a trainer who is not a member of an institution or does not have a differentiator. TrainerBase will however take reasonable steps to validate a trainer’s application for a differentiator before it is approved. This validation process may take a number of weeks and is outside the control of TrainerBase.
It is the responsibility of the trainer to advise TrainerBase of any change in status with regards to qualification or institute
membership that might relate to that trainer's right to be differentiated. Likewise TrainerBase cannot be held responsible for trainers who make false claims regarding qualifications or membership of institution. TrainerBase will however, take reasonable steps to verify a trainer’s right to continue to claim such qualification or membership. A trainer found to have claimed a qualification or membership will be notified and will be at the least requested to remove the qualification or membership from his or her profile or in serious breech, be removed from the site.
Top
Trainer Testimonials
Full Members may post testimonials. Trainers Testimonials allows clients to comment on the quality of service that a trainer has provided. The more testimonials a trainer has the higher their ranking in the listing. TrainerBase expects testimonials to be posted in good faith and can be posted by the trainer themselves (based on evaluation feedback) providing the testimonial is attributed and that permission has been given for the testimonial to be posted (Data Protection). TrainerBase reserve the right to verify any testimonial and will periodically request a copy of a posted testimonial to be forwarded to TrainerBase.
Top
Dormant members
TrainerBase will without notice, periodically remove dormant users (remove permissions). A member is deemed to be dormant when they
have not visited the site for a period of 365 days. A dormant user can be re-activated. To do this email TrainerBase with details of the account to be re-activated. TrainerBase will without notice, periodically Suppress deactivated members. This will include members who have not visited the site for more than a year and have already had their permissions withdrawn.
Top
Opportunities/Tenders
Opportunities/Tenders are posted by members of TrainerBase in order to source a trainer or other requirement and do so in accordance with the guidelines set out below. TrainerBase provides the channel for an advertisement of an opportunity and does not control the process. TrainerBase however expects both the advertiser and the applicant to conduct themselves in a professional manner. The default expiry date for a tender is 3 months from the date posted. An advertiser can specify a shorter date. An advertiser is also entitled to close or remove a tender should they no longer have a need for further applications. In order to comply with the Data Protection Act and to simplify identification of possible work opportunities, a rule has been introduced that compels advertisers/tenders to define clearly what is being offered:
(A) A Tender (TDR) is for a real job by virtue of an existing learning and development requirement. The requirement may be directly with the advertiser or be a contract between the advertiser and its client;
(B) A Prospect (PPT) is for a real job for which the advertiser has an identified possible future need, e.g. the advertiser is bidding or tendering to a potential or existing client;
(C) A Capability Build is (CBB) indicative of an advertiser seeking to grow trainer capability in new or existing areas and as such carries no indication of a job or work being available.
(D) Expression of Interest (EOI) is to source likely providers of learning and development service and may or may not be for a particular identified need. An EOI is a preliminary step and in itself does not constitute a tender submission.
(E) A Business Proposition (BSP) is an invitation to enquire about a business related offer which may require an investment that may result in a commercial return. This includes; distributor/agency offers, accreditation workshops, exhibition sharing or project development partnerships.
(F) A Term of Employment is for work opportunities, full, part time and temporary, where the company will contract the individual as an employee, through the company payroll system. (These opportunities require membership to access but do not require a subscription to read).
(G) A Brokered lead (BKL) is for a contract opportunity that has been sourced by the TrainerBase team and invitations to tender are managed and selected by TrainerBase. (These opportunities do not require a subscription to read, but the lack of a viewable profile may compromise the brokerage team’s ability to evaluate a member's suitability. Applying for a Brokered lead commits a member to pay commission on successful contracts).
Within each so specified advert there is a disclaimer to show that individuals responding will have their details retained on a database of the advertiser for not less than 6-months, unless such responding individuals state in their responses that such permission is not given.
When making an application for an Opportunity, an applicant must not use this as a vehicle for selling other services, not specific to the description of the Opportunity; e.g. the requirement is for a Coach and the application states "I am not a coach but I run train the coach courses". This is unsolicited marketing and constitutes SPAM. Report of any activity will be investigated and if deemed serious may result in sanctions being taken against the offending member. Membership to TrainerBase is for the named individual and does not constitute a company or corporate membership. As such a member cannot make applications to opportunities for or on behalf of a non member, whether that individual be employed staff or an associate.
Top
Opportunity Classification
TrainerBase welcomes Opportunities posted by an individual or company on behalf of another. However, the implied requirements of the various regulations and rules concerning 'employment and recruitment agencies' necessitates that we clearly differentiate between individuals or organisations posting the opportunity on their own behalf and those acting as an Agent for (or associate of) another party. Membership and use of TrainerBase requires and is on the express condition that those acting as Agents for or on behalf of another party state clearly that they are acting as such in the tender description and that those few organisations advertising opportunities at arms length (i.e., for a third party organisation) also state such fact clearly. Classifications are:
'Direct' - the contact details are those of the contracting firm or business seeking trainers to provide learning and development services DIRECT to a client, or
'Agent' - the contact details are those of an agent posting the Opportunity ON BEHALF OF a firm or business seeking trainers to provide services to a client, or
'Associate' - the contact details are of a company posting the Opportunity to source a trainer to work on the company's behalf for one of its associated clients or firms and on whose behalf the learning and development required is to be provided to a client THROUGH A THIRD PARTY ORGANISATION.
Top
Opportunity Discrimination
Advertisers seeking trainers of specific gender, age, race, religion, ability, sexual preference, ethnicity or to be based in a specific geographic location, do so on the express condition that such requirements are permitted (both directly and indirectly) under the various discrimination acts and that by inserting such Opportunities on TrainerBase they indemnify TrainerBase from any liability whatsoever, whether under the criminal or civil law, for any infringement or alleged infringement of such discrimination acts.
Trainer Base fully supports equal opportunities, will not knowingly discriminate against or disadvantage anyone on the basis of age, disability, ethnicity, marital status, race, religion or beliefs, sex, sexual preference or orientation or on where they live, and truly values all people. No Opportunity (etc) will be accepted that appears to run counter to such principles or implies whether knowingly or not that applicants may be disadvantaged by conditions that cannot be shown to be justified objectively or that selection or appointment will be based on anything other than merit and relevant genuine occupational or business reasons. The decision of the Administrator in such matters is final.
Top
Opportunity notifications
TrainerBase actively undertakes post Opportunity evaluations of responses. Please note: a single member (employee) of a company can subscribe on behalf of that company (identified by use of company email address) and distribute Opportunity details within their own operation. If it is found that a subscribed member is distributing Opportunity notifications to other trainers (including associates or learning and development organisations they work with), outside their own immediate company, they will have their profile disabled, pending an independent review of their activity and if found to be in breach of this rule they will be removed from the database without refund. TrainerBase accepts and alerts subscribers of Opportunity notification in good faith. TrainerBase cannot be held responsible for the validity of any Opportunity. If a member is aware that an Opportunity notification is either a "spoof" or is suspicious about an Opportunity please email admin[at]trainerbase.co.uk. TrainerBase expects individuals or companies to act respectfully towards members. If a member applies for a tender, TrainerBase requests that the recipient of the Opportunity application has the courtesy to reply to the applicant.
Top
Discussion forums
Full Members may post messages on the discussion forums. Postings on the discussion forums are for the sharing of information and general communication and networking between subscribers. Overt sales and marketing postings are not permitted and will be removed. Repeated posting of these types of messages by a member may result in that member being removed from the site.
Any concern regarding the legitimacy of a discussion posting or thread should be brought to the attention of the TrainerBase team as soon a possible. We will then endeavour to investigate and remedy and infringement or infraction of statute or good practice.
Top
Points and Ranking system
The search facility on this site uses a points system to rank members. Points are accumulated by a member by various means, many of which are automated. To ensure fairness and to prevent abuse of the automated points system, TrainerBase reserves the right to withdraw the awarding of and/or remove points where the member has withdrawn or has requested withdrawal from the site the item that resulted in the points in the first place. If it is deemed that an abuse has been made of the points system to promote ranking on the site, TrainerBase reserve the right to cancel all point accrued and in extreme circumstances remove a member from the site.
Top
Ezine disclaimer
The comments made in the articles of the TrainerBase ezine are those of the author and do not necessarily represent the views of TrainerBase. It is the intention of the ezine to engender some discussion and therefore it is likely that comments may be controversial. The TrainerBase team, however, will do everything in its power to ensure that the articles do not make any unfounded claims or accusations against individuals or organisations. If anyone is unhappy with an article please email ezine@trainerbase.co.uk.
If a concern is found to be justified, the offending article will be removed from the database and an email sent out addressing that concern.
Top
News disclaimer
Articles in the News section have been collected from a number of locations. The contents of these articles are in the public domain.
TrainerBase publishes the articles in good faith and the content does not represent the views of TrainerBase. The TrainerBase team will do everything to ensure that the articles do not make any unfounded claims or accusations against individuals or organisations.
If anyone is unhappy with an article please email info[at]trainerbase.co.uk. If a concern is found to be justified, the offending article will be removed from the database and an email sent out addressing that concern.
Top
Information disclosure
Certain information on this site is privileged and reserved for subscribers only. Members are not permitted to disclose this
information to any other member or non member. Members found to be disclosing restricted information run the risk of being removed from the site and the Association without notice.
Top
Disability Discrimination
TrainerBase acknowledges the need to provide a usable service under the terms of the DDA. TrainerBase has implemented a number "styles" for the site to include standard version, enhanced version and printable version.
Top
E-Mails and spam filtering
TrainerBase sends out around 50,000 emails to its membership each month. Whilst care is taken in the construction of each message and all messages are legitimate within the terms of this site and the Association, TrainerBase cannot guarantee that the messages sent will reach the recipient. It is the responsibility of each TrainerBase member to ensure that their own email systems, including spam filtering facilities, are configured to receive messages from the site and the Association. TrainerBase does not as a rule confirm that its emails are legitimate. TrainerBase reserve the right to disable member accounts that return email messages undelivered. Email messages to TrainerBase are not confidential unless expressly identified as Private and Confidential or Legally Privileged.
TrainerBase reserves the right to re-publish them in part or in their entirety anonymously for discussion purposes.
Top
Account settlement policy
All members have an account attached to their profile. This enables credits to be accrued for the SALE of that member's resources or when a member they referred pays their subscription. Invoices for settlement of account credit should only be submitted once the credit balance has reached £30 or more. Settlement of invoices received by TrainerBase will be made on or around the 28th of each month by BACS. The invoice should be for accumulated transactions from a previous calendar period(s). To be paid on the 28th of the month invoices must be received by TrainerBase at least 3 days prior to that date. Any invoices received after this will be held over to the next month payment date. Funds may take between 3 and 5 days to be received by receiving banks. DO NOT send invoices for each transaction during the month. By using the facilities within this site, TrainerBase members agree to the terms of this site and may not impose their own on TrainerBase.
Top
Customer account settlement terms
Customer account balance raised by invoice should be settled within good time and or prior to the delivery of any service or product.
Failure to settle invoices in a timely manner may result in the withdrawal of services. Accounts that are deemed excessive (60+ days) may incur a charge.
Top
Spam and Spamming
Unauthorised harvesting emails from the TrainerBase site for the purpose of selling products or services is not permitted. The sending of unsolicited emails to an individual for the purpose of selling a product or service is in direct contravention of the EU Directive on Privacy and Electronic Communications. This is classed as Spamming. TrainerBase reserves the right to investigate this practice with the relevant authorities and take appropriate action. This may include the removal of a TrainerBase member from the site and the Association if they are found to be in contravention of this rule.
Top
Site abuse policy
Please be aware that this directory is administered and used by people and as TrainerBase endeavours to treat its members with respect, members should also treat Site and Association staff and other members with respect. TrainerBase runs a zero tolerance policy and will not tolerate abusive, insulting or other flaming emails. Identification of any such email will result in the member account being disabled, pending a review of the content. If the content is found to be inappropriate TrainerBase reserve the right to delete the member from the database and the Association and add the name to an exclusion list.
Top
Force Majeure
TrainerBase cannot be liable for any breach of its obligations contained above resulting from causes beyond its reasonable control including but not limited to fires, floods or damage (of its own or other premises) insurrection or riots, embargoes, destruction of or delays in transmission, power cuts or shortages, inability to obtain supplies and raw materials requirements or regulations of any civil or military authority (an 'Event of Force Majeure').
TrainerBase agrees to give notice forthwith to its members upon becoming aware of an Event of Force Majeure such notices to contain details of the circumstances giving rise to the Event of Force Majeure. If a default due to an Event of Force Majeure shall continue for more than 28 days then the party not in default shall be entitled to terminate the above terms. TrainerBase shall not have any liability to its members in respect of the termination of this agreement as a result of an Event of Force Majeure.
Top
Alterations
The above terms and conditions may be changed without notice to comply with regulations and other constraints in pursuing a fair and equitable presence. This may result in facilities or approvals being withdrawn without notice in order to comply with the regulations that govern the operation of this site. This may also result in retrospective measures to affect a fair and balanced presence for all members. TrainerBase will however take all reasonable steps to notify members affected by the alteration to their membership, though this may on occasions be after the event.
Top
No Waiver
TrainerBase's failure to insist upon strict performance of any provision of these Conditions shall not be deemed to be a waiver of its rights or remedies in respect of any past, present or future default of the members in performance or compliance with these Terms and Conditions.
Top
Jurisdiction
The laws of the United Kingdom apply to the jurisdiction and governance of this site.