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Message 1 of 4: Peter Mayes on 01/11/2012
Hi all

Here is a little tease of a question.

A new CEO of a large manufacturing organisation made an unannounced visit to the Learning and Development department; no one was about. He noticed on the wall a chart that indicated that 100 of his mainly production managers were each attending a one day course. He wondered why?

If you were the CLO what would your response be to ensure that the whole programme wasn’t canned?

The reason for asking is that I am currently reading up on Professional Services Procurement for a seminar I am putting together for those involved in purchasing training. The answer to the question relates directly to the type of requirement specification; Input, Brand, Technical, Output or Outcome.

Thoughts welcome.


Peter
AKA Ed
Founder and Editor of TrainerBase
If here was once there where is there now? (PJM 1999)

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Message 2 of 4: Joy Wilson on 01/11/2012
My first response is that the case study describes a situation where there is a shortfall in essential communication between L&D and the CEO. If he wondered why then L&D clearly have not made the business need for the course clear.

My response would be to show that I had gathered business intelligence sufficient to describe the benefit and impact on business inefficiencies, compliance issues, rising complaints, competency deficits. competitor activity, technical needs.......... and of course whilst doing that I would be using language that describes the financial benefit..an example: "Demand failure is currently at X% in the business and it is costing us Y.



Mail: joy@spectrain.co.uk
Web:http://www.spectrain.co.uk
LinkedIn: http://uk.linkedin.com/in/joywilsonspectrain
UK:01942 713309 or 077404 30232 Skype+44 (0) 191 645 0713


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Message 3 of 4: Peter Mayes on 02/11/2012
Joy

Excellent response; just the sort of thing I would have expected from an accredited trainer :)

In my head I envisiaged the situation where the L&D and CEO had not had the time or opportunity to communicate (first day in the job) and as such the CEO doing a walk around was this first communication.

Peter
AKA Ed
Founder and Editor of TrainerBase
If here was once there where is there now? (PJM 1999)

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Message 4 of 4: Joy Wilson on 02/11/2012
To find out by accident that "production" managers are off the shop floor would certainly make me ask about the potential impact on production - quality - output, while they are in the training.

Mail: joy@spectrain.co.uk
Web:http://www.spectrain.co.uk
LinkedIn: http://uk.linkedin.com/in/joywilsonspectrain
UK:01942 713309 or 077404 30232 Skype+44 (0) 191 645 0713


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